Gorgias

Gorgias is an AI-first customer support helpdesk designed specifically for ecommerce brands on platforms like Shopify. It centralizes email, chat, social, voice, and SMS into one omnichannel inbox and uses an AI Agent to automatically resolve customer conversations. Pricing is ticket-based rather than per-agent, so all plans include unlimited support seats.

Gorgias offers 4 main features. AI Agent: Automatically resolves customer conversations and is billed per resolved interaction. Omnichannel Inbox: Unifies email, live chat, social media, voice, and SMS support in one workspace. Ecommerce Integrations: Connects with 150+ apps including Shopify so agents can edit orders inline. Unlimited Agent Seats: Ticket-based pricing means every plan includes unlimited users.

Gorgias uses a Paid — base helpdesk plans from $10/mo (Starter) up to $900/mo (Advanced), plus custom Enterprise; AI Agent billed ~$0.90-$1.00 per resolution. 7-day free trial. pricing model. Available plans include Starter at $10/mo, Basic at $60/mo, Pro at $360/mo, Advanced at $900/mo, Enterprise at Custom.

Key advantages include: Unlimited agent seats on all paid plans; Purpose-built for ecommerce with deep Shopify integration; AI Agent can automate and resolve tickets end to end. Potential drawbacks: Ticket-based costs balloon with overages and AI usage; AI resolutions and extra channels cost extra.

Gorgias is categorized under Ecommerce, Customer Service on AI Product List. It is designed for professionals and teams looking for ecommerce solutions.

You can visit the official Gorgias website at www.gorgias.com to sign up, explore features, or start a free trial.